Kirsten Pinkston
Hi! I'm Kirsten
Program Manager, Esri
Customer Experience Leader
About Kirsten Pinkston
My 15-year journey at Esri is a story about people, empathy, well-designed experiences, emerging technology, and harnessing the power of customer feedback. Advocating for all stakeholders—from users to leadership—I've learned that active listening is key to delivering exceptional customer experiences. Whether I'm building collaborative teams, designing frameworks, sharing product insights through data storytelling, or shaping program strategy, my focus is on people: understanding customer needs, nurturing employee growth, and designing beloved experiences and tools.
Current Focus
Currently, I lead a CX team comprising expert survey developers, researchers, report analysts, and project managers/coordinators at Esri, driving improvements across products, technology, and business areas through our Voice of the Customer program. I'm also the product owner of the ArcGIS Pro In-App Chatbot and presently coordinating its integration with a cross-department AI LLM.
Professional Memberships
CXPA - Customer Experience Professionals Association
Google: Women Techmakers - Google’s Women Techmaker Program provides visibility, community, and resources for women in technology
Power to Fly - A diverse women-led community focused on connecting women seeking careers with companies that value diversity and inclusion.
Featured
In May 2021, Kirsten Pinkston was asked to sit down with The Muse to share about her professional journey at Esri. For an overview of her career, see the article titled:This Manager Has Been Promoted Six Times at the Same Company—Here’s the Basic Skill She Swears By